Generating Social Leads with an Outstanding Social Media Plan and Strategy
For some business owners, the big knock against social media is that it isn’t effective in generating real customers. The truth however, is social media does create leads and sales. You have to stop being passive about it, and start making things happen with a plan. And I think you’ll like and start appreciating what an opportunity social media presents to your business.
Social traffic is growing. Allowing your business to fall behind in this rising channel is not wise.
I’ve got an easy to learn process to build your social media plan. Then you can move onto creating a superb strategy to create a new customers using Facebook, Twitter, and Linkedin. Each have their own user base and strengths, yet your digital marketing plan can bring them all under one umbrella.
The issue with Social Media is a lack of a cohesive plan to build an interesting customer experience with people. And if social posting is done aimlessly without thought and timing, it will miss the mark. Each social channel has its own type of users and you can create a unique customer experience for each of them. And if your website doesn’t offer an emotionally charged, uplifting experience, then social is the perfect solution. You can make your brand look very interesting and even overcome your weak branding.
Now That Sounds Like a Plan!
Your social media plan helps create an interesting, ready made experience for the visitor, regardless of what time of day they arrive, and let you funnel them onto your target conversion page. And if you do time your posts to reach the maximum audience, let’s say Thursday, that might be the only time you will ever get these people’s eyeballs. Any other time and they ignore you. Social is very good for reaching the unreachable.
A realtor may only be able to reach home owners and home buyers in the evening or weekends when they’re active on Facebook, Twitter or Linkedin. You’ll want to post at those times. They may respond right away, and you can begin a conversation. If you know how to carry out these conversations, you can make quite an impact and generate a new client (and referrals).
Most social posting is done aimlessly, with posters acting on a hope that someone will find it. But most social posts disappear fast and are never viewed again, particularly Facebook, Twitter, and Instagram. Considering the speed and volume of posts today, you have to be particularly good at timing publishing and to ensure your wording carries that visitor to where you want them to go. No doubt it, Social Media strategy is challenging but so necessary. This is the future.
If you have a plan and you commit to the effort, you’ll start to see results. So let’s take a look at the structure of your social media blueprint and how it’s the foundation for a great strategy.
The Social Media Plan – An Infrastructure to Create Your Customers
Think of your plan as a network of roads and your strategy as how you direct traffic along those roads. Give people the proper signs at the right place and if they enjoy their driving experience, they might all become customers.
- set your social media marketing goals
- time bound
2. create the customer experience model: describe how users will experience your social content and understand it clearly within a branded and topical context
3. choose the social channels that will work best for you
4. choose and describe your business persona or profile — your brand in social
5. describe types of content that you hope to make sharable — be specific
6. select dates of publishing and frequency – to coordinate content so it generates an impact and action
7. select your call to action and goals for prospects – how will you get visitors to follow your ideal click path?
8. set up Google url shortener for better social tracking – put urls on a spreadsheet and generate the corresponding shortened urls for use on your social posts
9. identify social influencers in the field and large groups of like-people to target
10. Assess your social media goal attainment and refine it iteratively to improve results
Now that you have a methodical plan to visualize and create your material, you can begin building your strategy from start to finish.
Now You Can Brainstorm Your Strategy!
Your strategy describes how you’ll move the visitor from social sites to your blog or website (the final conversion goal) contact form or your phone number. In realty, a phone number is important. You want to capture the prospect while in they’re in the mood. Because one hour from now, they’ll be onto something else, or they’ll go to one of your competitors. That’s a horrible thing to let happen!
Within this social media strategy, you have to create a reason for influencers and other social users to share your content. That requires creating content of value for them — which will make them look good and more valuable to their audience. You need to develop awareness of their expertise and how you can engage with them.
It’s wise to write down a description of your social media account purposes. Give your accounts a pet name (your favorite celebrity?) so you have a theme that people can easily understand and like. You can use a little fun, dry humor and drama if needed to build a compelling social brand image. This image should be okay for influencers and make you look relevant to them. Social influencers are powerful catalysts if you can get them to support you.
Don’t Forget the BIG Kahunas of Social Media — The Influencers
For instance, if you’re a realtor or mortgage agent looking to leverage the millions of mommy bloggers out there, you need to look at things from their perspective. How will your tweet or end goal matter to them and their audience? How about a story about how your home buyer’s lives improved after they bought their house? How did the kids change and become happier and healthier? What in the home was a catalyst for great things?
You can connect that catalyst to your realtor or mortgage services. It makes you relevant to the whole process of their lives. Now they have a reason to click through. Your hook might be how finding a new home can mean the difference between happiness and a poor quality life. The page you point to could be a home search or an article on the “7 features of a happy home.” Mommy bloggers will like that!
As you become more familiar with your strategy, you’ll get better at discovering what moves your visitors to click and to contact you. And you’ll discover trending topics might put you in front of a huge volume of people. You might even advertise if you have some content that’s capable of going viral.
We can’t avoid social media. Facebook is already refering more traffic than Google. That is monumental in the digital era. Things change so please don’t fall too far behind. You’ll regret letting this stuff go.